General and purchase conditions
The owner of the online store www.phonesoap.ee (hereinafter the Online Store) is Ehhut OÜ
(registry code 14719700), located at Tondi 51-1, Tallinn, Estonia.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products.
There is no charge for the delivery of the goods.
Information about the goods is provided in the Online Store directly next to the goods.
It is possible to pay via bank links. To be paid in euros.
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address email@example.com or call: 53638586.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The procedural conditions are available and the application can be submitted here http://www.k Komis.ee/. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.
The Agreement enters into force upon receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid will be refunded immediately, but not later than within 14 days of sending the notice.
The goods are sent within Estonia.
Shipping costs are borne by the seller and the corresponding information is displayed next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer within 1-7 working days from the entry into force of the sales contract.
In exceptional cases, the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days (depending on the products, the buyer may not have the right to withdraw, the respective products and services must be listed and meet the conditions listed in § 53 (4) of the Law of Obligations Act).
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here: http://e-kaubanduseliit.ee/wp-content/uploads/2015/01/JM_m41_lisa1.pdf and sent to the e-mail address firstname.lastname@example.org at the latest Within 14 days of receipt of the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
The online store has the right to withdraw from the sale transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to lodge a claim
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest by sending a claim to the e-mail address email@example.com or by calling: 53638586.
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days from the receipt of the claim.